chockswahay
VIP Member
Hi Team, the radio head unit in my 2020 Coast is faulty. My local dealer had the van for 3 days and were unable to fix it, they can not proceed with repair or replacement until VW Germany instruct them on what to do. I have been waiting for 6 weeks now and still nothing gets done! The dealer says they call Germany each week and are yet to hear from VW with a response on how to deal with the problem.
I have raised a complaint case with VWCV and now they are slow to respond. When I ask for a direct contact in VW (at a senior level) I am blocked everytime.
So, does anyone have a contact number for someone in VW who is senior in the company and can assist with customer complaints please?
Thanks team
I have raised a complaint case with VWCV and now they are slow to respond. When I ask for a direct contact in VW (at a senior level) I am blocked everytime.
So, does anyone have a contact number for someone in VW who is senior in the company and can assist with customer complaints please?
Thanks team