B
Behindthelens
Hi I know this was discussed a few years ago, but rodents got into our camper before Christmas and have done extensive damage. The van was being used regularly at the time so it hadn't just been sitting on the drive.
The insurance company, Admiral, have been fantastic, but the VW garage has been a nightmare. We waited 5 weeks for them to take the vehicle in. A further three weeks for the work to start and the quote has changed at least five times. They have now had the vehicle for 5 months and at the point when we were due to have it returned, they now say that they have found damage at the front of the vehicle as well as at the back, I have no idea why that wasn't assessed when they carried out their initial investigation. The upshot is that they will give me no date as to when we will have the van back, they will not prioritise the work and have admitted their engineer may only work on it for 1 hour a day. They are implying that it could well be into July or August before we get it back. This means we will have been without it for nearly 9 months. We have holidays booked, where we will lose a lot of money if we cancel. I have now run out of patience. Not sure what my next steps should be. Annoyingly, it wasn't one of the insurance recommended garages as they didn't have space and I wanted to use my tried and trusted repair shop. What a mistake that was.
The insurance company, Admiral, have been fantastic, but the VW garage has been a nightmare. We waited 5 weeks for them to take the vehicle in. A further three weeks for the work to start and the quote has changed at least five times. They have now had the vehicle for 5 months and at the point when we were due to have it returned, they now say that they have found damage at the front of the vehicle as well as at the back, I have no idea why that wasn't assessed when they carried out their initial investigation. The upshot is that they will give me no date as to when we will have the van back, they will not prioritise the work and have admitted their engineer may only work on it for 1 hour a day. They are implying that it could well be into July or August before we get it back. This means we will have been without it for nearly 9 months. We have holidays booked, where we will lose a lot of money if we cancel. I have now run out of patience. Not sure what my next steps should be. Annoyingly, it wasn't one of the insurance recommended garages as they didn't have space and I wanted to use my tried and trusted repair shop. What a mistake that was.